Safe & Safe Removals

Promise For The Best Services

1.What services this company offers to me?
We are specialized in Home and Business Moving. Not only moving your items, but we also offer Packing service, Packing materials and Deliveries.

2. Which areas does Safe & Safe Removal Cover?
Our standard price list covers the whole area within M25, but we also arrange jobs within the whole UK and Europe.

3.What are Safe & Safe working hours?
We work 7 days a week. From 8.Am to 8. Pm.

4. How much notice do I have to give before the moving day?
If you are moving the whole house, you should book the service about 2 weeks in advance. Moving of single items can be arranged short notice.

5. What is the best date for moving?
It is often advised to avoid moving during summer time period as moving companies are very busy at this time. Nevertheless, at Safe & Safe Removals we believe you should move whenever it is most convenient for you. There are many details that must be taken into consideration, e.g. children’s school transfer or work duties.

6. Are my belongings insured while in the vehicle?
Yes, movers are responsible for the items when they are moving them. We have all equipment needed to assure secure move. The fragile items will be wrapped and tide. However, should something happen, we provide insurance in transit .

7. Can your movers help me with packing?
Yes, we provide packing service and packing materials. If you need help with packing, please arrange it in advance.

8.Can I do the packing myself?
Some people prefer to organize and pack their own belongings themselves. You can purchase all packing materials you would need from Safe & Safe Removals and we would deliver them to your door.

9. Can movers disagree to pack any of my items? I mean very precious, very large?
Yes, it may happen if you have an item that requires unique packing materials or packing techniques and you did not arrange it in advance.

10. Do I need to pay for a Parking place ?
Yes, customer is responsible for arranging a parking space. If it’s a quick move you can pay at parkometer. If it’s a house move, you should arrange the suspension bay with your local council. You can find the details on how to do it on our website or call our office for advice.

11.Is the packing services included in moving service price?
No, there is different price for packing and for moving.

12.How long does the moving take?
There is no average time! Each moving is different. It all depends on the amount and kind of items you are moving, time of loading and unloading, weather conditions, etc. But if you need an estimate , our team will ask you to fill in a form with the list of items you need to pack or move.

13. What payment method does Safe & Safe Removals accept?
You can pay in cash, by card if you are paying by hour or make bank transfer (if it’s fixed rate and you will be asked to pay 50% in advance).We do not accept cheques.

14.Do you charge the same price in every part of London? In every zone?
Yes, we have a price list for moving service charged at hourly rates for all areas within M25. When there is a moving outside London or it is a delivery service we have different prices. Just give us a call or send an email for a quote. Our charges start from your pick up address and finish at you destination address once the job is finished.

15.How Safe & Safe Removals protects the fragile items, clothes and other delicate things?
All Safe & Safe Removals packers are professionally trained and use special cartons for each kind of items you may have: wardrobe boxes, boxes for books, etc. You can also purchase packing materials and removal boxes if you wish to do packing on your own. All our vans are in a very good condition, very clean and fully equipped (trolleys, ropes, blankets, tools,gps..)

16 .What if something bad happens during the move?
We pride ourselves for high quality service. We spend time to plan well every single move and discuss the details with our clients. However, if there is anything that our clients do not like during the move, it can be sorted by a simple phone call to our moving customer service or even an email can be sent . If it happens the manager will take care of your complaint and contact you shortly

17. Is Safe & Safe Removals registered?
Certainly! All moving companies in Uk must be registered. When choosing the moving company it is worth checking it though.

18.Do my appliances have any special requirement for moving?
Many appliances need servicing before moving and require safety. Gas appliances must be serviced and disconnected. Remember that, the client is responsible for checking which appliances need servicing!

19. Do you have workers who speaks different languages in case I need?
There are many people from different countries working in our company. Please, ask on the phone or by email if it would be possible to speak your language.

20..How can I book a service?
You can do it on the phone or by filling in the form on our website called “Booking Form”. Our customer service we will contact you to confirm your booking.

21. What if I book and I will change my mind or my moving will be delayed?
We charge booking fee of 20% upfront to make sure the van is booked for the time you requested. If you change your mind you must inform us 72 hours in advance. Otherwise, you will loose your deposit.